5 0 8 3 A U S T ERLIT Z DRIV E
C O LO RA DO S PRING S , C O 8 0 9 2 3
( 7 1 9 ) 6 4 0 -1 7 0 7
 Coordinate assignments of food preparation personnel to ensureeconomical use offood and timely
 Schedule a...
Stu den t A c c ou n tan t
201 1
 Pre...
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Preston's Resume

Published on: Mar 4, 2016

Transcripts - Preston's Resume

  • 1. PRESTON SAMPLE 5 0 8 3 A U S T ERLIT Z DRIV E C O LO RA DO S PRING S , C O 8 0 9 2 3 ( 7 1 9 ) 6 4 0 -1 7 0 7 S A MPLE_PS N@ H O T MA IL. C O M OBJECTIVE It is my intent to use my knowledge and skills gained as a Customer Service Representativeand Sales Manager to provide the same world-class serviceto the USAA membership that I have always experienced as a military dependent and USAA member. Work Experience CUSTOMER SERVICE REPRESENTAT IVE STARTEK HEALTH, COLORADO SPRINGS, DEC 2014 – PRESENT  Customer-focused and success-driven; always sought to provide the customers with the best quality of service  Trained with soft skills to provide a welcoming and open conversation with customers  Constantly sought new challenges from my supervisors to free them to use their time with the other agents more efficiently  Able to effectively adapt to new situations and clients that require different skill set and task goals  Selected for management training due to demonstrated expertise in customer relations  Chosen as the only agent on-site to take part in the “Catalyst to Leadership” course; typically reserved only for middle-management  Chosen to be a “Kaiser Advisor”—a senior representative for the Kaiser Permanente contract—and given training to properly assist an agent when there is need for an escalation with a customer  Provided follow-up training to supplement scheduled training to the remainder of the “Kaiser Advisor” representative pool  Utilized critical thinking and problem solving skills to diffuse several potentially unfortunate customer service situations which resulted in customer retention and higher overall customer satisfaction  Chosen to support the agents in my unit giving them advice and guidance through Y-cord training and over-the-shoulder assistance  Routinely seeking and completing skills-based continuing education to enhance my ability to provide the best service possible to customers  Used descriptive upsell techniques concerning the options and features available to prospective customers enabling them to make an informed decision about our products  Effectively and efficiently utilized the required software suites during every call which resulted in improved customer interactions and higher sales percentages Store Man ager SUMMIT SUBWAY, COLORADO SPRINGS, Feb 2014 – Dec 2014  Committed to Excellence;routinely go aboveand beyond duty requirements to posturethe team for continued success.  Consistently strived to provide an outstanding customer service experience, making every customer feel special, all the while enforcing productupsell to increase the bottom line.  Store ranked #2 in the franchise for graduation and summertime catering orders as a direct resultof effectiveupsell and word-of-mouth advertising.  Managed the training ofstaff personnel in the areas ofcorporate policy, operations efficiency, quality customer service, product upsell, product resourcemanagement, product wastemanagement, and health, sanitation, and safety standards.  Monitor compliance with health and fire regulations regarding foodpreparation and serving, and building maintenance in lodging and dining facilities.  Monitor food preparation methods, portion sizes, and garnishing and presentation offood to ensure that food is prepared and presented in an acceptable manner.  Count money and make bank deposits.  Investigateand resolve complaints regarding food quality, service, or accommodations.
  • 2.  Coordinate assignments of food preparation personnel to ensureeconomical use offood and timely preparation.  Schedule and receive food and beveragedeliveries, checking delivery contents to verify product quality and quantity.  Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.  Maintain food and equipment inventories, and keep inventory records.  Schedule staffhours and assign duties.  Establish standards for personnel performance and customerservice.  Order and purchaseequipmentand supplies.  Review work procedures and operational problems to determine ways to improve service,performance , or safety. San dwic h A rtist SUMMI T SUBWAY, COLORADO SPRI NGS, Sep 20 1 2 – Jan 20 1 4  Committed part ofa winning team;store ranked #7 ofover 300 territory stores in customerrankings for quality, service, and experience.  Selected over sixty peers to train and serve as Assistant StoreManager.  Trained six peers in customerserviceoperations to include customer interaction, product preparation, productupsell,and organization and efficiency.  Maintain sanitation, health, and safety standards in work areas.  Clean food preparation areas, cooking surfaces,and utensils.  Verify that preparedfood meets requirements for quality and quantity.  Prepare specialty foods such as pizzas, fish and chips, sandwiches,and tacos, following specific methods that usually requireshort preparation time.  Read food order slips or receive verbal instructions as to food required by patron,and prepare and cook food according to instructions.  Measure ingredients required for specific food items being prepared.  Take food and drink orders and receivepayment from customers.  Clean, stock, and restock workstationsand display cases.  Cook the exact number ofitems ordered by each customer, working on several different orders simultaneously.  Wash, cut, and prepare foods designated for cooking.  Prepare and serve beverages such as coffee and fountain drinks.  Order and take delivery ofsupplies. Bu sser an d Dish wash er OUTBACK STEAKHOUSE SI ERRA VI STA, AZ Jan 201 2 – Aug 201 2  Wash dishes, glassware, flatware, pots, orpans, using dishwashers or by hand.  Place clean dishes, utensils,or cooking equipment in storage areas.  Maintain kitchen work areas, equipment, or utensils in clean and orderly condition.  Stock supplies, such as food or utensils,in serving stations, cupboards, refrigerators, or salad bars.  Sweep or scrub floors.  Clean garbage cans with water orsteam. Car Wash er CI RCLE B AUTO SALES, SI ERRA VI STA, AZ, Aug 201 1 – Jan 201 2  Inspect parts, equipment,or vehicles for cleanliness, damage, and compliance with standards or regulations.  Scrub, scrape, or spray machine parts, equipment,or vehicles, using scrapers,brushes,clothes, cleaners, disinfectants,insecticides, acid, abrasives,vacuums, orhoses.  Clean and polish vehicle windows.  Rinse objects and place them on drying racks or use cloth, squeegees, or air compressors to dry surfaces.  Drive vehicles to or from workshops orcustomers'workplacesor homes.  Connect hoses or lines to pumps orother equipment.  Clean the plastic work inside cars, using paintbrushes.
  • 3. Stu den t A c c ou n tan t SULPHER SPRI NGS VALLEY ELECTRI C COOPERATI VE, SI ERRA VI STA, AZ, May 201 1 – Aug 201 1  Prepare, examine, or analyze accounting records, financial statements, or otherfinancial reports to assess accuracy, completeness, and conformance to reporting and procedural standards.  Establish tables ofaccounts and assign entries to proper accounts.  Develop, implement, modify, and document recordkeeping and accounting systems, making use of current computer technology.  Prepare forms and manuals for accounting and bookkeeping personnel, and direct their work activities. EDUCATION COCHISE COLLEGE, SIERRA V ISTA , A Z Completed coursework towards Computer Science, Jul 2011 - Dec 2011 PIKES PEA K COMMUNITY COLLEGE, COLORA DO SPRINGS, CO Completed coursework towards Computer Science, Aug2013 - Dec 2013

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