NSO
QUALITY MANAGEMENT SYSTEM ACCREDITATION
LCdr Remi Tremblay, Director Standards, Evaluation and Training
13 Nov 2015
Th...
Roadmap to QAAR
Implementation Plan
JUN 2013
Application for QA Accreditation
OCT 2013
Capacity Building
NOV 2013
Course D...
QA Principles
Systems
Approach
Compliance Accountability Transparency
NATO UNCLASSIFIED | Slide 31/13/2016
QA Minimum Criteria
Area 1: Policy and Procedures
Area 2: Approval, Monitoring, and Periodic Review of Programs and Awards...
Quality Assurance Stakeholders
Dean of
Academics
ACOPS Director
Course
Administrators
Academic
Department
Directors
Course...
NATO UNCLASSIFIED | Slide 61/13/2016
What did we currently have?
• Great students support processes
• Course Bidding Cycle
• Communications
• Facilities
• Equi...
Quality
Assurance
Course
Approval &
Development
Course
Conduct
Student
Assessment
Post Course
Review
Staff
Development
Cur...
Quality
Assurance
Course
Approval &
Development
Course
Conduct
Student
Assessment
Post Course
Review
Staff
Development
Cur...
Presentation of new requirements
Internal capacity review
Draft Course Development Plan
Results of internal assessment
Pre...
COURSE DEVELOPMENT
Review Final
Report
Course
Design
Course
Development Pilot Course
Post Course
Review
Review of
Initial ...
NATO UNCLASSIFIED | Slide 121/13/2016
NATO UNCLASSIFIED | Slide 131/13/2016
NATO UNCLASSIFIED | Slide 141/13/2016
Quality
Assurance
Course
Approval &
Development
Course
Conduct
Student
Assessment
Post Course
Review
Staff
Development
Cur...
Quality
Assurance
Course
Approval &
Development
Course
Conduct
Student
Assessment
Post Course
Review
Staff
Development
Cur...
NATO UNCLASSIFIED | Slide 171/13/2016
O N D J F M A M J J A S
2015 2016
ACT
Approval
Bidding
period
ACOPS calendar request...
Courses
Planning
Preparation
Execution
Closeout
NATO UNCLASSIFIED | Slide 181/13/2016
Course
Planning
Preparation
Execution
Closeout
New courses
Calendar
DH/OPR coordination
PCR input
NATO UNCLASSIFIED | Slid...
Course
Planning
Preparation
Execution
Closeout
eRequester
Course Coordination
Meeting
NATO UNCLASSIFIED | Slide 201/13/2016
Course Preparation
NATO UNCLASSIFIED | Slide 211/13/2016
Scroll over each box for
instructions
COORDINATION MEETING NOTES:...
Preparation
Course Schedule
Background Brief
Instructional Staff
Social and Cultural Activities
Student Comment Forms
Clas...
Course
Planning
Preparation
Execution
Closeout
NATO UNCLASSIFIED | Slide 231/13/2016
Course Execution
Non-attribution
Syndicate Groups
Course Critiques
Distribution of course materials
NATO UNCLASSIFIED | Sl...
Course
Planning
Preparation
Execution
Closeout
NATO UNCLASSIFIED | Slide 251/13/2016
Quality
Assurance
Course
Approval &
Development
Course
Conduct
Student
Assessment
Post Course
Review
Staff
Development
Cur...
Quality
Assurance
Course
Approval &
Development
Course
Conduct
Student
Assessment
Post Course
Review
Staff
Development
Cur...
Annex J: Student Conduct and Assessment
• Formative versus Summative
Student Assessment
• Expectations
• Academic Miscondu...
Student Engagement Criteria
Outstanding
Normal
Marginal
Unsatisfactory
• Participates constructively
• Demonstrates initia...
Quality
Assurance
Course
Approval &
Development
Course
Conduct
Student
Assessment
Post Course
Review
Staff
Development
Cur...
Quality
Assurance
Course
Approval &
Development
Course
Conduct
Student
Assessment
Post Course
Review
Staff
Development
Cur...
Post Course Review
DA
SET
Dept Director
Quad Chart Report
Course Director
Student Comment Forms
NATO UNCLASSIFIED | Slide ...
PCR QUAD CHART
NATO Quality Assurance Course (Pilot), M7-137-A-15, NSO, 02-06 March
Course Background
Abbreviated Course A...
Quality
Assurance
Course
Approval &
Development
Course
Conduct
Student
Assessment
Post Course
Review
Staff
Development
Cur...
Quality
Assurance
Course
Approval &
Development
Course
Conduct
Student
Assessment
Post Course
Review
Staff
Development
Cur...
Academic Staff Development
Orientation
• NSO Staff Orientation
• NATO Staff Orientation
Initial Training
Requirements
• M7...
ACADEMIC DEAN
DEPUTY DEAN
DEPT DIRECTORS
COURSE DIRECTORS*
DEPUTY DEAN
DEPT DIRECTORS
DEPT QAO
ACADEMIC DEAN
DEPUTY DEAN
D...
Quality
Assurance
Course
Approval &
Development
Course
Conduct
Student
Assessment
Post Course
Review
Staff
Development
Cur...
Quality
Assurance
Course
Approval &
Development
Course
Conduct
Student
Assessment
Post Course
Review
Staff
Development
Cur...
Course Health
Financial
Qualitative
Quantitative
Curriculum Review Board
PURPOSE:
1. Are we teaching the
RIGHT courses?
2....
CRB Qualitative Analysis
DH or
OPR
Continually engaged
Limited involvement
Not assigned or not engaged
CCD
Status
Duration...
Quantitative Analysis
Future Bids
A B
Waiting List
requested granted
% per max attendance
bids attendees
Iterations
schedu...
Financial Analysis
Tuition Expenses Revenue
NATO UNCLASSIFIED | Slide 431/13/2016
Is the course financially sustainable?
NATO UNCLASSIFIED | Slide 441/13/2016
COURSE CLASSIFICATION
NATO UNCLASSIFIED
GREEN: 52
• Solid course rational
• Solid course demand
• No budgetary concerns
YE...
SUMMARY
COURSE HEALTH
52 courses
36 courses
13 courses
CRB Record of Decisions
• 20 formal adjustments to meet demand and ...
Annual Quality Assurance Report
Internal
Programme
Perspective
External
Programme
Perspective
Implementation
Plan
NATO UNC...
Quality
Assurance
Course
Approval &
Development
Course
Conduct
Student
Assessment
Post Course
Review
Staff
Development
Cur...
Quality
Assurance
Course
Approval &
Development
Course
Conduct
Student
Assessment
Post Course
Review
Staff
Development
Cur...
NSO Lessons Learned and Best Practices
NATO UNCLASSIFIED
NATO UNCLASSIFIED | Slide 511/13/2016
Build Capacity
6 QA Officers trained in:
Course Creation with emphasis on Control D...
NATO UNCLASSIFIED | Slide 521/13/2016
Focus on Sustainability
Streamlined Documents from 15-20 to 4-5 pages
One layer of...
NATO UNCLASSIFIED | Slide 531/13/2016
Leverage Technology Stats as of Jun 2013
NATO UNCLASSIFIED | Slide 541/13/2016
It’s a TEAM Effort!
NATO UNCLASSIFIED | Slide 551/13/2016
Questions?
NATO UNCLASSIFIED | Slide 561/13/2016
Formative Assessment
NSO Philosophy of formative assessment - For the vast majority of
courses at NSO formal and informal ...
Summative Assessment
b. NSO Philosophy of summative assessment - For a handful of NSO
courses summative assessment is used...
of 58

NATO Quality Assurance -NATO School Oberammergau

This presentation outlines how NATO School Oberammergau designed, delivered, implemented and managed it's Quality Management System (QMS) to exceed NATO Quality Standards for academic institutions.
Published on: Mar 3, 2016
Published in: Government & Nonprofit      
Source: www.slideshare.net


Transcripts - NATO Quality Assurance -NATO School Oberammergau

  • 1. NSO QUALITY MANAGEMENT SYSTEM ACCREDITATION LCdr Remi Tremblay, Director Standards, Evaluation and Training 13 Nov 2015 This brief is NATO UNCLASSIFIED
  • 2. Roadmap to QAAR Implementation Plan JUN 2013 Application for QA Accreditation OCT 2013 Capacity Building NOV 2013 Course Documentation DEC 2013 QAAR OCT 2014 NATO UNCLASSIFIED | Slide 21/13/2016
  • 3. QA Principles Systems Approach Compliance Accountability Transparency NATO UNCLASSIFIED | Slide 31/13/2016
  • 4. QA Minimum Criteria Area 1: Policy and Procedures Area 2: Approval, Monitoring, and Periodic Review of Programs and Awards Area 3: Assessment of Students Area 4: Quality Assurance of Faculty and Staff Area 5: Learning Resources and Student Support Area 6: Communication and Information Systems Area 7: Public Information
  • 5. Quality Assurance Stakeholders Dean of Academics ACOPS Director Course Administrators Academic Department Directors Course Directors Department QA Officer Standards, Evaluation and Training Director ADL TDO NATO UNCLASSIFIED | Slide 51/13/2016
  • 6. NATO UNCLASSIFIED | Slide 61/13/2016
  • 7. What did we currently have? • Great students support processes • Course Bidding Cycle • Communications • Facilities • Equipment • Checks and Balances • Student Critiques • Post Course Review (AAR) • Curriculum Review Board • Standard Operating Procedures • Course Director Responsibilities • ADL Members Portal • INSIMS NATO UNCLASSIFIED | Slide 71/13/2016
  • 8. Quality Assurance Course Approval & Development Course Conduct Student Assessment Post Course Review Staff Development Curriculum Review Board NATO UNCLASSIFIED | Slide 81/13/2016
  • 9. Quality Assurance Course Approval & Development Course Conduct Student Assessment Post Course Review Staff Development Curriculum Review Board NATO UNCLASSIFIED | Slide 91/13/2016
  • 10. Presentation of new requirements Internal capacity review Draft Course Development Plan Results of internal assessment Present NSO Development Plan to OPR/DH NATO UNCLASSIFIED | Slide 101/13/2016 COURSE DEVELOPMENT
  • 11. COURSE DEVELOPMENT Review Final Report Course Design Course Development Pilot Course Post Course Review Review of Initial Results NATO UNCLASSIFIED | Slide 111/13/2016
  • 12. NATO UNCLASSIFIED | Slide 121/13/2016
  • 13. NATO UNCLASSIFIED | Slide 131/13/2016
  • 14. NATO UNCLASSIFIED | Slide 141/13/2016
  • 15. Quality Assurance Course Approval & Development Course Conduct Student Assessment Post Course Review Staff Development Curriculum Review Board NATO UNCLASSIFIED | Slide 151/13/2016
  • 16. Quality Assurance Course Approval & Development Course Conduct Student Assessment Post Course Review Staff Development Curriculum Review Board NATO UNCLASSIFIED | Slide 161/13/2016
  • 17. NATO UNCLASSIFIED | Slide 171/13/2016 O N D J F M A M J J A S 2015 2016 ACT Approval Bidding period ACOPS calendar requests CD initial proposal ACOPS de-confliction ACOPS final draft Schedulers Conference calendar open for bids seat allocations released allocations working group Accepting Joining Reports
  • 18. Courses Planning Preparation Execution Closeout NATO UNCLASSIFIED | Slide 181/13/2016
  • 19. Course Planning Preparation Execution Closeout New courses Calendar DH/OPR coordination PCR input NATO UNCLASSIFIED | Slide 191/13/2016
  • 20. Course Planning Preparation Execution Closeout eRequester Course Coordination Meeting NATO UNCLASSIFIED | Slide 201/13/2016
  • 21. Course Preparation NATO UNCLASSIFIED | Slide 211/13/2016 Scroll over each box for instructions COORDINATION MEETING NOTES: WEEK OF 19-30 MAY Classroom # Course (Week 1/1 etc) D ates C D C A C o urse C lassificatio n Estimated # o f students # o f SR s requested / # Students per / D ates & time SR D iscussio n C lassificatio n C M D T B rief T ime P ho to T ime Guest Spkr (N SO F unded) Supp Spkr (N SO F unded) N umber o f C D s R eq'd J-2 R equests N C C C o ffee Sho p T ranspo rtatio n Other (Including wall partitio n requests) Supp Spkr P asswo rds R eq'd Syndicate P asswo rds R eq'd Student P asswo rds R eq'd VT C Other requests Castle Tour? Other M on 1150 M on 1145 M on 1145 M on Tues 1150 Tues 1145 Tues 1145 Tues Wed 1200 Wed 1230 Wed 1230 Wed Thur 1200 Thur 1200 Thur 1200 Thur Fri 1130 Fri 1100 Fri 1100 Fri NU 0815 0915 5+6 M5-46-A-14 (1/1) 05-09 May 14 SGM SVADLENA PO Brow n NU 69 4 / 6 / Wed PM Thur AM /PM Lunch P ro po sed lunch times during the week J-6 0 (0) NRC CourseInfo J-4 CG/PA/ Protocol 48 8/ 6 / ALL WEEK 4 NR 0 None Remote microphone in classroom all week; Standard Partition open between CR 6&7 all week 2 NR NU 5 6 7 M7-49 (1/2) 19-23 MAY CDR Walgren NGUYGN NU 0815 0930 Wed None 8 (4) 30 None SS lunch Tues 1300 Bus to M urnau Thur evening 48 8/ 6 / ALL WEEK 8 NR NONE 4 LAPTOPS IN BACK OF CR STANDARD (WORKING WED AFTERNOON) N/A PARTITION OPEN BETWEEN 5 & 6. CR7 REM AINS CLOSED 4 NR 5 6 7 M7-49 (2/2) 26-30 MAY CDR Walgren NGUYGN NU NU 0815 0930 4 (0) 0 N/A N/A 8 NR NONE 4 LAPTOPS IN BACK OF CR STANDARD N/A PARTITION OPEN BETWEEN 5 & 6. CR7 REM AINS CLOSED 4 NR 4 (0) 0 N/A N/A
  • 22. Preparation Course Schedule Background Brief Instructional Staff Social and Cultural Activities Student Comment Forms Classroom set-up NATO UNCLASSIFIED | Slide 221/13/2016
  • 23. Course Planning Preparation Execution Closeout NATO UNCLASSIFIED | Slide 231/13/2016
  • 24. Course Execution Non-attribution Syndicate Groups Course Critiques Distribution of course materials NATO UNCLASSIFIED | Slide 241/13/2016
  • 25. Course Planning Preparation Execution Closeout NATO UNCLASSIFIED | Slide 251/13/2016
  • 26. Quality Assurance Course Approval & Development Course Conduct Student Assessment Post Course Review Staff Development Curriculum Review Board NATO UNCLASSIFIED | Slide 261/13/2016
  • 27. Quality Assurance Course Approval & Development Course Conduct Student Assessment Post Course Review Staff Development Curriculum Review Board NATO UNCLASSIFIED | Slide 271/13/2016
  • 28. Annex J: Student Conduct and Assessment • Formative versus Summative Student Assessment • Expectations • Academic Misconduct • Attendance Student Conduct • Participants and processes Student Appeals NATO UNCLASSIFIED | Slide 281/13/2016
  • 29. Student Engagement Criteria Outstanding Normal Marginal Unsatisfactory • Participates constructively • Demonstrates initiative • Completes all assignments • Stretches to reach potential • Average deliverables • Rarely challenges ideas • Rarely prepared • Rarely participates • Does not reach potential NATO UNCLASSIFIED | Slide 291/13/2016
  • 30. Quality Assurance Course Approval & Development Course Conduct Student Assessment Post Course Review Staff Development Curriculum Review Board NATO UNCLASSIFIED | Slide 301/13/2016
  • 31. Quality Assurance Course Approval & Development Course Conduct Student Assessment Post Course Review Staff Development Curriculum Review Board NATO UNCLASSIFIED | Slide 311/13/2016
  • 32. Post Course Review DA SET Dept Director Quad Chart Report Course Director Student Comment Forms NATO UNCLASSIFIED | Slide 321/13/2016
  • 33. PCR QUAD CHART NATO Quality Assurance Course (Pilot), M7-137-A-15, NSO, 02-06 March Course Background Abbreviated Course Aim: To provide participants with the knowledge and skills required to develop and implement a Quality Management System to meet the Quality Standards for NATO education and training, as outlined in the Bi-SC Directive 75-7 EDUCATION and INDIVIDUAL TRAINING (E&ITD). Number of Students: 28 students POI Min/Max: 24/12 Countries Represented (breakdown): USA: 4, DEU: 3, FIN: 3, TUR: 3, CZE: 2, NLD: 2, ROU: 2, SVK: 2, FRA: 1, GEO: 1, HUN: 1, IRL: 1, LVA: 1, MDA: 1, POL: 1 Number of No Shows: 0 Class Budget: 1130 Euro Actual Cost: 250 Euro TBD CJ8 Instructor Composition: 4xACT, 1 NSO Instructor/Guest Speaker/CD Comments Improve: Distribution of course materials before course Improve: Examples used in support of presentations Improve: Instructional Techniques Improve: Support materials (Global Programming Overview) and list of common acronyms used during the course. Sustain: Balance of lectures and syndicate work. Sustain: Opportunities for networking and interaction between the students. Sustain: Confirmation activities such as end or course review. CD COMMENTS: Course is well organized and well run. It will benefit from minor adjustments in the syndicate work. Some minor schedule adjustments are required, but the pilot course was deemed very successful by the students and is hitting the mark. Student Comments Improve: Syndicate details Improve: More supporting examples Improve: Pre-Course material distribution Sustain: Course Structure Sustain: Instructional level and time allocation Sustain: Provision of readings day before syndicate work. Exceptional: Great instructors. Well experienced and course well organized. CD: LCDR Tremblay Plan of Action/Milestones on Issues Issue: The course is providing a glimpse of what is to come in the evolution of NATO Quality Management Standards which has not yet been approved officially. This is a calculated risk for this serial which precluded providing real world examples as institutions have not need assessed against these standards. The course presentations and syndicate work will need to be enhanced before the “B” iteration. Issue: Some confusion in the syndicates could have been reduced with providing templates to guide syndicate presentations. These will be implemented for the next iteration. Issue: Some additional pre-reading is required for those not familiar with global programming. This synopsis as well as acronyms will be provided to the student 2 weeks before the course start date. Objectives 0 0 0 20 5 Achieved Difficulty 0 7 11 7 0 Right level Value 0 0 0 9 16 Good Value Time 0 3 3 19 0 Just right Recommend 0 26 Recommended BIG5
  • 34. Quality Assurance Course Approval & Development Course Conduct Student Assessment Post Course Review Staff Development Curriculum Review Board NATO UNCLASSIFIED | Slide 341/13/2016
  • 35. Quality Assurance Course Approval & Development Course Conduct Student Assessment Post Course Review Staff Development Curriculum Review Board NATO UNCLASSIFIED | Slide 351/13/2016
  • 36. Academic Staff Development Orientation • NSO Staff Orientation • NATO Staff Orientation Initial Training Requirements • M7-98 AIC (or equivalent) • M7-135 Global Programming Analysis Course* • Instructor evaluations (2) Continuity Training • Instructor evaluations (2/1) • SET training session NATO UNCLASSIFIED | Slide 361/13/2016 12 MONTHS
  • 37. ACADEMIC DEAN DEPUTY DEAN DEPT DIRECTORS COURSE DIRECTORS* DEPUTY DEAN DEPT DIRECTORS DEPT QAO ACADEMIC DEAN DEPUTY DEAN DEPT QAO NATO UNCLASSIFIED | Slide 371/13/2016 ACADEMIC TRAINING PROGRAMME M7-135 GLOBAL PROGRAMMING M7-136 ADE M7-137 QUALITY ASSURANCE
  • 38. Quality Assurance Course Approval & Development Course Conduct Student Assessment Post Course Review Staff Development Curriculum Review Board NATO UNCLASSIFIED | Slide 381/13/2016
  • 39. Quality Assurance Course Approval & Development Course Conduct Student Assessment Post Course Review Staff Development Curriculum Review Board NATO UNCLASSIFIED | Slide 391/13/2016
  • 40. Course Health Financial Qualitative Quantitative Curriculum Review Board PURPOSE: 1. Are we teaching the RIGHT courses? 2. Are we optimizing the integrated use of resources? 3. Are we ensuring emerging concepts and doctrine are incorporated? NATO UNCLASSIFIED | Slide 401/13/2016
  • 41. CRB Qualitative Analysis DH or OPR Continually engaged Limited involvement Not assigned or not engaged CCD Status Duration Target Audience Relevance Relationship to SAGE? Governing policy? Rationale for course? Max /Min students NATO UNCLASSIFIED | Slide 411/13/2016 Up to date Minor update Major update
  • 42. Quantitative Analysis Future Bids A B Waiting List requested granted % per max attendance bids attendees Iterations scheduled cancelled NATO UNCLASSIFIED | Slide 421/13/2016 R² = 0.6676 R² = 0.8636 -10 0 10 20 30 40 50 60 Feb 09 May 09 Aug 09 Nov 09 Feb 10 May 10 Aug 10 Nov 10 Feb 11 May 11 Aug 11 Nov 11 Feb 12 May 12 Aug 12 Students Bids Linear (Students) Linear (Bids)
  • 43. Financial Analysis Tuition Expenses Revenue NATO UNCLASSIFIED | Slide 431/13/2016 Is the course financially sustainable?
  • 44. NATO UNCLASSIFIED | Slide 441/13/2016
  • 45. COURSE CLASSIFICATION NATO UNCLASSIFIED GREEN: 52 • Solid course rational • Solid course demand • No budgetary concerns YELLOW: 36 • Qualitative • Quantitative (concerns in one of the following areas) • Financial RED: 13 • Qualitative • Quantitative (concerns in two or more of the following areas) • Financial 2014 101 courses
  • 46. SUMMARY COURSE HEALTH 52 courses 36 courses 13 courses CRB Record of Decisions • 20 formal adjustments to meet demand and maximize resource allocation • Red courses: 7 courses recommended for cancelation 2 courses suspended due to lack of ACO requirement 2 courses postponed pending major content revision 2 courses monitored for future participation • 9 new courses under development NATO UNCLASSIFIED
  • 47. Annual Quality Assurance Report Internal Programme Perspective External Programme Perspective Implementation Plan NATO UNCLASSIFIED | Slide 471/13/2016
  • 48. Quality Assurance Course Approval & Development Course Conduct Student Assessment Post Course Review Staff Development Curriculum Review Board NATO UNCLASSIFIED | Slide 481/13/2016
  • 49. Quality Assurance Course Approval & Development Course Conduct Student Assessment Post Course Review Staff Development Curriculum Review Board NATO UNCLASSIFIED | Slide 491/13/2016
  • 50. NSO Lessons Learned and Best Practices NATO UNCLASSIFIED
  • 51. NATO UNCLASSIFIED | Slide 511/13/2016 Build Capacity 6 QA Officers trained in: Course Creation with emphasis on Control Documentation Instructional Technique – Active Learning Student Assessment Instructional Monitoring Course Evaluation
  • 52. NATO UNCLASSIFIED | Slide 521/13/2016 Focus on Sustainability Streamlined Documents from 15-20 to 4-5 pages One layer of objectives (Enabling / Learning Objectives ELOs) Narrative vs Paragraph format for Objectives Teaching Points / Methods / Time and References nested in a table below LOs
  • 53. NATO UNCLASSIFIED | Slide 531/13/2016 Leverage Technology Stats as of Jun 2013
  • 54. NATO UNCLASSIFIED | Slide 541/13/2016 It’s a TEAM Effort!
  • 55. NATO UNCLASSIFIED | Slide 551/13/2016
  • 56. Questions? NATO UNCLASSIFIED | Slide 561/13/2016
  • 57. Formative Assessment NSO Philosophy of formative assessment - For the vast majority of courses at NSO formal and informal assessment procedures are employed by instructors during the learning process in order to modify teaching and learning activities to improve student attainment. This process typically involves qualitative feedback as both the student and the teacher are primarily focused on the details of content and immediate student performance. This on-going observation of student progress through purposeful formative assessment activities such as end of lesson Q & A, quizzes or syndicate work is included in all NSO courses with few exceptions. Based on instructor observations of NSO student engagement (Appendix 1) collected during the conduct of the course, students will be provided with group or individual feedback. Exceptionally, students experiencing greater difficulties will be provided with dedicated feedback and remedial assistance. . NATO UNCLASSIFIED | Slide 571/13/2016
  • 58. Summative Assessment b. NSO Philosophy of summative assessment - For a handful of NSO courses summative assessment is used to evaluate student learning by comparing it to more rigorously defined standards or benchmarks. The supporting information for these assessments is described in the course documents and is disseminated to the students prior to the start of the course. NSO courses that are aimed at preparing staff for the NATO Command Structure, NATO Force Structure or related assignments will ultimately introduce summative evaluation as a mechanism to certify that course graduates have successfully achieved all course learning objectives NATO UNCLASSIFIED | Slide 581/13/2016

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