Brevada outlines the path to success, and
stays with you every step of the way there.
Contents
Table of Contents
Introduction
The Setup
Collecting Feedback
Viewing Data
Statistics
Pricing
Introduction
Brevada provides managers with a complete picture of how their business is performing
over time as well as th...
Introduction
Businesses using Brevada are segmented into their different product, services, or other
aspects. Brevada then...
Brevada provides consumers with an
integrated and seamless feedback giving
experience. It’s built on the idea that people
...
Product Overview
Continuous Feedback
Brevada believes in integrating feedback
into a customer’s experience by making it
as...
Brevada provides managers with a complete
picture of how their business is performing
over time, as well as the informatio...
Product Overview
Visualizing Change Over Time
Unlike most feedback methods, Brevada is about visualizing not only where a ...
Product Overview
Milestones
Brevada allows managers to track how different business decisions affect their business’s
feed...
Brevada is built on numbers. Years of
gathering data, countless iterations, and fine
tuning have resulted in a product des...
Statistics
Statistics
Primary research study involving 100 randomly selected participants.
For every customer who bothers ...
Put money into improving your business.
Pricing
Pricing
“I see our customers giving feedback on the tablets, they’re
having fun with it. The great design immediately attracts peo...
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PressKitPDF

Published on: Mar 4, 2016
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Transcripts - PressKitPDF

  • 1. Brevada outlines the path to success, and stays with you every step of the way there.
  • 2. Contents Table of Contents Introduction The Setup Collecting Feedback Viewing Data Statistics Pricing
  • 3. Introduction Brevada provides managers with a complete picture of how their business is performing over time as well as the actionable data required to make improvements. Brevada provides consumers with an integrated and seamless feedback giving experience. Brevada is built on the idea that people intrinsically want to communicate and share their opinions - it just has to be easy enough. Brevada’s ‘one-tap feedback’ system makes it easy enough, allowing customers to provide valuable, relevant input in a matter of seconds. Our goal is to give business owners the power to monitor progress, set goals, and make sure they are constantly improving and offering a high quality product. The platform allows managers to gather feedback on the core aspects of their business, such as pricing, wait time, food quality, and customer service. Data is displayed to restaurants using an advanced data display system, allowing restaurants to compare the performance of the different aspects of their business both internally and versus industry benchmarks. Brevada was built by young Canadian businessmen who believed in the need for a simple-to-use platform that allowed clients to engage customers, collect data and constantly monitor their performance without spending thousands of dollars and putting customers through rigorous surveys and interviews. It has since been featured in numerous news outlets including the Globe and Mail, and has boasted many high profile clients including the UPS Store and Bad Boy. Brevada has been fine-tuned based on the feedback of numerous clients over 2 years. Introduction
  • 4. Introduction Businesses using Brevada are segmented into their different product, services, or other aspects. Brevada then provides the tools to collect, track, and manage feedback on these. This modular segmentation allows our feedback collection interface to be extremely fast for customers to use. It also provides us with the flexibility to create an intricate dashboard with tools that provide valuable and actionable information. Brevada is continuously building tools to leverage large amounts of data from these simple data points. If certain aspects are receiving especially negative or positive responses, Brevada will prompt customers with further topics that ‘dig deeper’. For example, if food quality is recieving especially low responses, the feedback collection interface would start asking customers about food temperature, portion size, and food presentation. The Setup
  • 5. Brevada provides consumers with an integrated and seamless feedback giving experience. It’s built on the idea that people intrinsically want to give feedback -- it just has to be easy enough. Brevada makes it easy enough.
  • 6. Product Overview Continuous Feedback Brevada believes in integrating feedback into a customer’s experience by making it as easy as possible. Brevada offers in-store tablets and tablet stands as well as a custom share-able webpage and URL. Our on-tap feedback interface makes giving feedback quick and accessible for customers. Managers can choose to leave the tablets positioned on our signature goose-neck stands or may manually hand them out to customers. Survey Method An alternative way to use Brevada is to intermittently collect feedback when changes in the business occur. This requires less involvement than continuously collecting feedback. Unlike traditional survey software, Brevada’s dashboard will illustrate the relative change from survey to survey. Collecting Feedback asdf
  • 7. Brevada provides managers with a complete picture of how their business is performing over time, as well as the information required to make more profitable decisions.
  • 8. Product Overview Visualizing Change Over Time Unlike most feedback methods, Brevada is about visualizing not only where a business stands, but how and why it changes over time. By constantly collecting data on a business’s products, services, and other aspects, Brevada is able to consistently serve as status monitor for the business. Benchmarking Brevada provides users with benchmark data from an aggregate of businesses using Brevada that are similar in type and location. For example, a business owner will be able to see the feedback they’ve recieved on their pricing as well as the industry average for that metric. Viewing Data
  • 9. Product Overview Milestones Brevada allows managers to track how different business decisions affect their business’s feedback scores. The Milestones tool logs major changes in a business and visualizes how each change affects the scores for related products, services, or aspects. Live The Live Page of the Brevada dashboard gives managers immediate information. This page presents data from the most recent 2-5 hours and allows managers to get a picture of how a particular day is going. It will also raise red flags if anything is deviating from typical behaviour. Support Brevada’s dashboard has built-in tools to communicate directly with our support team. Our team is committed to providing our users with immediate support to ensure their success with our product. We believe support is not just about helping with issues. Brevada’s support interface is designed to provide a line of constant communication with our team in an effort to help you with every step of using the product. The Bottom Line Brevada allows managers to input financial data into their dashboard and receive insights onto how their customer feedback tracks relative to this information. Brevada’s development team is actively building new features to help give businesses more insight into where they stand.
  • 10. Brevada is built on numbers. Years of gathering data, countless iterations, and fine tuning have resulted in a product designed to work.
  • 11. Statistics Statistics Primary research study involving 100 randomly selected participants. For every customer who bothers to complain, 26 others remain silent. White House Office of Consumer Affairs A typical business hears from 4% of its dissatisfied customers. “Understanding Customers” by Ruby Newell-Legner By 2020, customer experience will overtake price and product as the key brand differentiator. Customers 2020 Report 79% would no longer write a negative online review after giving immediate feedback on a tablet. 77% would give immediate feedback on a tablet without incentive or reward. 70% would feel better after giving immediate feedback on a tablet.
  • 12. Put money into improving your business.
  • 13. Pricing Pricing
  • 14. “I see our customers giving feedback on the tablets, they’re having fun with it. The great design immediately attracts people to the tablet, and its important for us that the experience is quick and easy so that our customers are happy giving us feedback. I love the design of the dashboard, but more importantly it gives me great insights into our company and how people feel about the way we are running our business.” “Brevada has been great for us and its something every business owner should carry. It’s helped to show us our strengths and weaknesses. I always felt good about our business, but knew certain aspects could be improved. Brevada allowed me to see how my customers really felt about multiple aspects of our business right after their meal, and for me that was priceless. I am 100% satisfied with the product, and I look forward to collecting more feedback and adapting to our customers shifting needs.”

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