NAIS People of Color Conference 2010 Rosetta Eun Ryong Lee Seattle Girls’ School [email_address] (206) 709-2228 What I Sai...
About Seattle Girls’ School Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
Agenda <ul><li>Cross Cultural Communication </li></ul><ul><li>Cultural Values, Norms of Behavior, and Communication </li><...
<ul><li>What is it? </li></ul><ul><li>How is it Different from Intercultural Communication? </li></ul><ul><li>CCC Theories...
<ul><li>Individual - Collectivistic </li></ul><ul><li>Low Context - High Context </li></ul><ul><li>Masculinity - Femininit...
<ul><li>Personality Orientation </li></ul><ul><li>Individual Values </li></ul><ul><li>Self Construal </li></ul><ul><li> -...
Cultural Value Differences Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
Discussion: Cross Cultural Conflict <ul><li>Think about a recent conflict which you now know to be true to be at heart a c...
Identifiers, Power, and Communication <ul><li>Internalized Oppression/Dominance </li></ul><ul><li>Stereotype Threat </li...
Exercise : Whispers Rosetta Lee, Adapted from “Double Talk,” Thiagi.com Rosetta Eun Ryong Lee (http://sites.google.com/sit...
Exercise : Whispers <ul><li>Form groups of 3. </li></ul><ul><li>Decide who will be A, B, or C. </li></ul><ul><li>Person A...
Exercise : Whispers <ul><li>ROUND 2 </li></ul><ul><li>Person B reads “whisper script 2.” Based on the instructions, whisp...
Exercise : Whispers <ul><li>ROUND 3 </li></ul><ul><li>Person C reads “whisper script 3.” Based on the instructions, whisp...
Debrief: Whispers <ul><ul><ul><li>How did the whispers in your ear affect your communication? </li></ul></ul></ul><ul><ul...
So What? Now What? Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
Assumptions and Interpretations <ul><li>• Mental Models </li></ul><ul><li>• Ladder of Inference </li></ul><ul><li>Belief...
<ul><li>1. What did you see/hear (raw data)? </li></ul><ul><li>2. What are your personal filters (cultural values, norms,...
Final Questions or Comments? Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
Resources <ul><li>• “ Stereotype Threat” by Joshua Aronson </li></ul><ul><li>• Brenda J. Allen, Difference Matters: Comm...
Presenter Information <ul><li>Rosetta Eun Ryong Lee </li></ul><ul><li>6th Faculty and </li></ul><ul><li>Professional Outre...
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NAIS PoCC 2010 CCC

90 minute presentation delivered at the NAIS People of Color Conference 2010. Humans communicate on many levels: spoken language, tone, body language, style and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.
Published on: Mar 3, 2016
Published in: Education      Technology      Business      
Source: www.slideshare.net


Transcripts - NAIS PoCC 2010 CCC

  • 1. NAIS People of Color Conference 2010 Rosetta Eun Ryong Lee Seattle Girls’ School [email_address] (206) 709-2228 What I Said and What I Meant: Cross Cultural Communication Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
  • 2. About Seattle Girls’ School Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
  • 3. Agenda <ul><li>Cross Cultural Communication </li></ul><ul><li>Cultural Values, Norms of Behavior, and Communication </li></ul><ul><li>Discussion: Cross Cultural Conflict </li></ul><ul><li>Stretch Break </li></ul><ul><li>Cultural Identifiers, Power, and Communication </li></ul><ul><li>Exercise: Whispers </li></ul><ul><li>So What? Now What? </li></ul>Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
  • 4. <ul><li>What is it? </li></ul><ul><li>How is it Different from Intercultural Communication? </li></ul><ul><li>CCC Theories </li></ul><ul><ul><li>Face-Negotiation Theory </li></ul></ul><ul><ul><li>Conversational Constraints Theory </li></ul></ul><ul><ul><li>Expectancy Violation Theory </li></ul></ul><ul><ul><li>Anxiety/Uncertainty Management Theory </li></ul></ul><ul><ul><li>Communication Accommodation Theory </li></ul></ul>Cross Cultural Communication Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
  • 5. <ul><li>Individual - Collectivistic </li></ul><ul><li>Low Context - High Context </li></ul><ul><li>Masculinity - Femininity </li></ul><ul><li>Low Uncertainty - High Uncertainty </li></ul><ul><li>Vertical - Horizontal </li></ul>Dimensions of Variability Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
  • 6. <ul><li>Personality Orientation </li></ul><ul><li>Individual Values </li></ul><ul><li>Self Construal </li></ul><ul><li> - Independent </li></ul><ul><li> - Interdependent </li></ul><ul><li>Individual Socialization </li></ul><ul><li>Cultural Norms and Rules </li></ul>Factors that Influence Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
  • 7. Cultural Value Differences Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
  • 8. Discussion: Cross Cultural Conflict <ul><li>Think about a recent conflict which you now know to be true to be at heart a cross cultural communication difference. Using some of the terminology introduced, discuss with a partner or small group what was going on to cause the conflict. </li></ul>Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
  • 9. Identifiers, Power, and Communication <ul><li>Internalized Oppression/Dominance </li></ul><ul><li>Stereotype Threat </li></ul><ul><li>Accumulated Impact </li></ul><ul><li>Code/Mode Switching </li></ul><ul><li>Fish Seeing the Water </li></ul><ul><li>“ Normal” versus “Good” </li></ul><ul><li>“ Intent” versus “Impact” </li></ul>Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
  • 10. Exercise : Whispers Rosetta Lee, Adapted from “Double Talk,” Thiagi.com Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
  • 11. Exercise : Whispers <ul><li>Form groups of 3. </li></ul><ul><li>Decide who will be A, B, or C. </li></ul><ul><li>Person A reads “whisper script 1.” Based on the instructions, whisper into Person B’s ear. Persons B and C hold a 3-minute conversation about their learning from the workshop that they found most interesting. </li></ul>Rosetta Lee, Adapted from “Double Talk,” Thiagi.com Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
  • 12. Exercise : Whispers <ul><li>ROUND 2 </li></ul><ul><li>Person B reads “whisper script 2.” Based on the instructions, whisper into Person C’s ear. Persons C and A hold a 3-minute conversation about their respective families. </li></ul>Rosetta Lee, Adapted from “Double Talk,” Thiagi.com Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
  • 13. Exercise : Whispers <ul><li>ROUND 3 </li></ul><ul><li>Person C reads “whisper script 3.” Based on the instructions, whisper into Person A’s ear. Persons A and B hold a 3-minute conversation about their respective jobs and responsibilities. </li></ul>Rosetta Lee, Adapted from “Double Talk,” Thiagi.com Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
  • 14. Debrief: Whispers <ul><ul><ul><li>How did the whispers in your ear affect your communication? </li></ul></ul></ul><ul><ul><ul><li>How did the whispers in the your partner’s ear affect your interpretation of the his/her words and demeanor? </li></ul></ul></ul><ul><ul><ul><li>3. Were elements of this exercise familiar? How did (and which of ) your identities make this exercise more/less so? </li></ul></ul></ul><ul><ul><ul><li>4. Please share a personal experience (if any) as applies to any of the following: </li></ul></ul></ul><ul><ul><ul><ul><li>a. Internalized Oppression/Dominance </li></ul></ul></ul></ul><ul><ul><ul><ul><li>b. Stereotype Threat </li></ul></ul></ul></ul><ul><ul><ul><ul><li>c. Accumulated Impact </li></ul></ul></ul></ul><ul><ul><ul><ul><li>d. Code/Mode Switching </li></ul></ul></ul></ul><ul><ul><ul><ul><li>e. Fish Seeing the Water </li></ul></ul></ul></ul><ul><ul><ul><ul><li>f. Norm to Normal to Good </li></ul></ul></ul></ul><ul><ul><ul><ul><li>g. “I n tent ” versus “I m pact ” </li></ul></ul></ul></ul>Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
  • 15. So What? Now What? Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
  • 16. Assumptions and Interpretations <ul><li>• Mental Models </li></ul><ul><li>• Ladder of Inference </li></ul><ul><li>Belief </li></ul><ul><li>Conclusions </li></ul><ul><li>Selective Data </li></ul><ul><li>Observable Data </li></ul><ul><li>• Tools of Action </li></ul>Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
  • 17. <ul><li>1. What did you see/hear (raw data)? </li></ul><ul><li>2. What are your personal filters (cultural values, norms, and identifiers)? </li></ul><ul><li>3. What was your interpretation of what you saw/heard (inference)? </li></ul><ul><li>4. How did you feel as a result? </li></ul><ul><li>5. What do you want? </li></ul>Checking Assumptions and Interpretations: Steps to Analyze Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
  • 18. Final Questions or Comments? Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
  • 19. Resources <ul><li>• “ Stereotype Threat” by Joshua Aronson </li></ul><ul><li>• Brenda J. Allen, Difference Matters: Communicating Social Identity </li></ul><ul><li>• William Gudykunst, Cross-Cultural and Intercultural Comunication </li></ul><ul><li>• Milton Bennett, PhD, Intercultural Communication Institute www.intercultural.org </li></ul><ul><li>• “ Non-Verbal Communication Across Cultures” by Erica Hagen, Intercultural Communication Resources </li></ul><ul><li>• Thiagi.com </li></ul><ul><li>• Thrive! Team Dynamics </li></ul><ul><li>• http://www.analytictech.com/mb021/action_science_ history.htm </li></ul>Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
  • 20. Presenter Information <ul><li>Rosetta Eun Ryong Lee </li></ul><ul><li>6th Faculty and </li></ul><ul><li>Professional Outreach </li></ul><ul><li>Seattle Girls’ School </li></ul><ul><li>2706 S Jackson Street </li></ul><ul><li>Seattle WA 98144 </li></ul><ul><li>(206) 709-2228 x 219 </li></ul><ul><li>[email_address] </li></ul><ul><li>http://sites.google.com/site/sgsprofessionaloutreach/ </li></ul>Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)