RUMENA AKHTAR
54 OllertonRoad,Yardley,BirminghamB26 1PN | 07583343848| rumena@live.co.uk
PERSONAL PROFILE
I haveskillsandk...
Page2
 Part time-
current
Job.
· Till handling(cash/card)payments
· Takingorders viaphoneandfaceto face
· Dealingwith com...
of 2

polly cv NO REFERENCES

Published on: Mar 4, 2016
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Transcripts - polly cv NO REFERENCES

  • 1. RUMENA AKHTAR 54 OllertonRoad,Yardley,BirminghamB26 1PN | 07583343848| rumena@live.co.uk PERSONAL PROFILE I haveskillsandknowledgeessential for workinginadministration along with education recruitment.I aman extremely hardworking,dedicated employee.I havegood communicationskills strongcustomer serviceskills (over thephoneand faceto face) I havebeen ableto liaisewith applicants who havebeen in financial difficulty clearly and effectively ability to bepatientand understanding in relation to areas/informationthat may notbe very familiarwith mostapplicants. Very organized I havemaintained my daily workingdayswith maximumefficiency and accuracy.Balanced my day with makingcallsalongwith seeinganddealingwith students faceto facesimultaneously aswell asmultitasking. COMPUTER SKILLS Software · Good Knowledgeof Microsoft(Excel,word,Outlook) · Familiarwith Lync Attendant2010 · CRMdatabase EXPERIENCE  26/11/2013 – Current Job  2015-  HND Administration/Registration (studentsupportofficer) , Finance BusinessTraining (FBT) /London school of business andfinance(LSBF)  Liaisingwithother administratestaff,academic colleaguesand students;  Guidestudents throughtheapplicationand admissionsprocessby helping them to assesstheir skills,educationand career goals;  Explain academic programsand answerany inquiriesregardingapplication, courseand financial aid;  Checkingthrough all Documentsto ensurevalid UK residents,including Passports,Birth certificatesVisasand permits;  Responsiblefor makingsurethatstudentSFE(studentfinanceEngland) fundingapplicationhasbeen processed successfullyafter thepointof initial application.  Reportinginformation managementin a clearand effectivemanner  Beingableto reportupdatesclearly on a daily/weekly/monthly basis.  Waitress:WhiteLion Pub andRestaurant (Wineand Dine)
  • 2. Page2  Part time- current Job. · Till handling(cash/card)payments · Takingorders viaphoneandfaceto face · Dealingwith complaints · Beingsmartly dressed presentablegreetingcostumers · Servingfood and drinks · Setting clearing tables makingtableslook presentable . Delivering exceptional customer serviceand outstandingcustomer experience. · Multitaskingworkingin teams. 3/2/2013 Community TeamLeader , Opportunity Network · Recruited studentsfor London School Of BusinessAnd Finance(LSBF); · Monitoringcommunity teamstaff activity levelsto ensuretargets aremet; · Implementingnewinitiatives; · Monitoring attendance,activitiesandperformance,helpingteammembers to hit goals and overcomechallenges; · Approachingmembers of thepublic,givingtheminformation aboutthecollegeand HND coursesprovided. EDUCATION 4/6/2004 Small Heath School, Grade C ; Maths,English,Science,Geography,History,Religious Studies. Grade B ; Information Technology

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