H. No. 108, Telephones Nagar, Perungudi, Chennai – 600 096
Mobile: +91– 99625 69907
Email: raju_chefarun@yahoo...
• Specialized in Location Mix transition and have been very successful in 2 projects
Projects Experience
• Identified, ini...
DHM (Diploma in Hospitality Management) 2005
American Hotel & Lodging Association
IT Security at workp...
of 3


Published on: Mar 3, 2016
Source: www.slideshare.net

Transcripts - Natarajan.s

  • 1. S.NATARAJAN H. No. 108, Telephones Nagar, Perungudi, Chennai – 600 096 Mobile: +91– 99625 69907 Email: raju_chefarun@yahoo.co.in “Together we build strong teams” Finance & Accounting BPO Professional~ Improvement Initiatives- Process Optimization ~ Transition expertise ~Versatile Leadership Offering over a decade of Experience in Delivering Optimal Results and Business Value in High-growth Environments PROFILE  Competent and versatile BPO Professional with rich and comprehensive exposure to the entire gamut of commercial functions involved in Order to Cash Operation  Displaying eventful career of over a decade, studded with professional brilliance in leading People & Processes with Quality and Performance Standards with sound domain knowledge in Finance & Accounting Sector.  An ambassador of change with proven track record of making significant contributions by deploying Lean & Kaizen Methodologies to standardize process, at the same time bringing about considerable cost reductions, while ensuring efficiency and quality benchmarks of the projects / processes.  Can induct and train a team efficiently and can manage a diverse and wide team to achieve organizational goals effectively. Areas of Expertise Strategic Business Planning ~Transition & Transformation ~ SLA / TAT Management ~ Customer Satisfaction & Allegiance ~ Process Optimization ~ Change Management ~ Versatile Leadership ~ Cross-functional Coordination ~ Operations PROFESSIONAL EXPERIENCE Capgemini Business Services India Private Limited Jun 2010 – Till date Team Manager – O2C Operations Summary • Clients Handled- FMCG, Logistics & Insurance • O2C Experience -Cash Apps, Dispute Management, Bank Recon, MDM & Collections • Continuous Improvement - Stabilized and improvised 7 different processes as a Team lead & Team Manager Service Delivery • Currently handling a team of 60 with a yearly revenue of 750K (euro) • Process owner for 2 B2C processes • Close interactions with client in terms of CSL, process improvement and robust delivery • Spearheaded the teams to achieve “Best Team Award” 4 times • Analyzed, improvised and stabilized using Lean & Re-Engineering Methodologies in various areas of the process • Total savings provided in terms of FTE are 23 in the span of 5 years • Owner for SLA and upkeep of SOP, DTP in alignment with ISMS standards • Responsible for delivery, reporting, Team performance management • Have up skilled 9 reportees to the next level • Trained 35 member team in Trichy Tier 3 location and stabilized the process in 3 months of process Go Live • Has the edge to transform processes and identify automation possibilities to bring in efficiency and cost savings Transformation • Travelled to Uk, Leeds for 3 months to Transition a process for an Insurance client during March 2014 • Experienced as a Transformation Tower Lead for Cash Apps, Master Data Management during April 2012 – June 2012 in Brussels, Belgium • Travelled to Sydney for Knowledge Transfer of Claims Processing during July 2011
  • 2. • Specialized in Location Mix transition and have been very successful in 2 projects Projects Experience • Identified, initiated and currently working in a Automation project with DEX team with an estimated saving of 7 FTE’s • Working towards automating ERP allocation aiming to increase 30% efficiency • Successfully completed the movement of 15 member team to 3 Tier location during 2013 • Successfully completed Direct Allocation process with a saving of 4 FTE • 4140 Euro savings in alignment to shift management during 2013 • Green Belt Certified, undergoing Black Belt Training Accenture Services Ltd Jun 2008 – May 2010 Process Analyst – O2C • Managing day-to-day process operations of Cash Application process with 5 member team • Arranging training for team members regarding process updates and SLA requirements • Liaising with Quality team and updating process 3X3 charts timely • Worked with OPEX Team and initiated several changes in Allocation tracker • Implemented the attachment function in Oracle to track back up online Genpact, Hyderabad Sept 2005 - May 2008 Process Developer – Cash Apps & Collections Process Associate, Sep 2005 – Jun 2006 Process Developer, Jun 2006 – May 2008 Process Developer – Cash Application • Joined as Process Associate and got promoted as Process Developer within 6 months with 6 EE scores • Worked as a collector in SKIP Tracing Process – Finding Customer contact details and collecting cash • Taking payment online from the customer and routing the accounts to the concerned department for clearance • Moved to Cash Apps Process to a 6 member AR Cash Apps Team • Initiated Unallocated Tracker to rigorously track unallocated cash • Achieved the Target of reducing 2 Million Unallocated Cash as agreed with the client • Responsible for organizing weekly and Monthly call with the Client to understand and share concerns Selected Accomplishments – Sept 2005 – Till date • Best Team Award – 2011 (Q4), 2012 (Q2), 2014 (Q3), 2014 (Q4) for outstanding in the areas of Efficiency Improvement, Cost Savings, Lean ideas & FTE Reduction • Actively involved as the Frontline Captain in modifying work flow tool, and ensured strict adherence to Quality controls • Adherence to the client’s requirements regarding the allocation of Cash and Processing of Claims for several Key Customers within 24 hrs though the agreed SLA is 48 hrs • Successfully led a team of 40 FTE’s to stabilize a dynamic Disputes Management Process by contributing 51 Continuous Improvement ideas • Won the Best Idea of the Quarter during March 2010 in Accenture ( 2800 $ Saving ) • Won the Best Individual performance Award during Dec 2007 for reducing unallocated cash in Genpact • Key member of a team which got the “Best Team Award” during March 2008 • Won 4 Star of the month between June 2006 & Mar 2007 during Skip Collections ACADEMIC AND PROFESSIONAL CREDENTIALS Bachelor of Commerce 2002 Madurai Kamaraj University, India
  • 3. DHM (Diploma in Hospitality Management) 2005 American Hotel & Lodging Association TRAININGS UNDERWENT IT Security at workplace Managerial effectiveness/First Time Manager Interpersonal effectiveness, Regular & Constructive Feedback Business Etiquette & Situational Leadership Lean & Kaizen – White Belt Training. COMPUTER PROFICIENCY & ERP EXPOSURE MS-Office, Oracle, SAP & Mainframe. OTHER DETAILS Date of Birth : June 28, 1979 Languages : Tamil, Hindi and English References: Available upon Request

Related Documents