Customers are waiting for answers
so help them get ones quickly by
using intelligent knowledge base
engine.
Customer Service Software
Customer service and support (CSS) is the part of a company's
customer relationship management (...
List of the best customer service software:
Desk.com
NABD
Freshdesk
Zendesk
Kayako
Zoho Support
Deskero
LiveChat
TeamSuppo...
Like many of the services
listed here, desk.com help desk
offers many of the features
companies have come to
expect. These...
A cloud customer support and
help desk software with the
backend ticketing, knowledge
base and case management
functionali...
Zendesk is the leading cloud-
based customer service
software solution. More than
40,000 companies such as Gilt
Groupe, Bo...
Freshdesk is a helpdesk solution
that offers everything you need
to deliver exceptional customer
service. Manage all your
...
Kayako’s flagship helpdesk
software is Kayako Fusion, a
multichannel helpdesk solution
that supports conversations via
ema...
Like many of the other
offerings here, Zoho Support’s
take on help desk software
checks all the the boxes: In
addition to ...
LiveChat is a beautiful and
simple online chat solution that
allows customer service agents
to contact customers directly ...
Teamwork is the secret to a
successful client support team—
the more effective the team,
the better the customer
experienc...
To understand SupportBee’s
philosophy on help desk
software, read the company’s
own words: “While everyone else
is buildin...
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Ensure customer service experience is fast and consistent across all channels and develop cross-channels strategies to ensure customers can move seamlessly between devices and channels.
Published on: Mar 3, 2016
Published in: Business      
Source: www.slideshare.net


Transcripts - Nabdslide

  • 1. Customers are waiting for answers so help them get ones quickly by using intelligent knowledge base engine.
  • 2. Customer Service Software Customer service and support (CSS) is the part of a company's customer relationship management (CRM) department that interacts with a customer for their immediate benefit, including components such as the contact center, the help desk, and the call management system.
  • 3. List of the best customer service software: Desk.com NABD Freshdesk Zendesk Kayako Zoho Support Deskero LiveChat TeamSupport.com SupportBee
  • 4. Like many of the services listed here, desk.com help desk offers many of the features companies have come to expect. These features include team-wide support inboxes, automated ticket dispatching, social customer support, and community forums. Desk.com also offers built-in ticket time-tracking, which it says helps find bottlenecks in the support process. Desk.com
  • 5. A cloud customer support and help desk software with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows companies to efficiently support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for support(web portal, email, social media, chat, mobile apps). NABD is the only solution with a FULL functional FREE plan suited for most businesses. NABD
  • 6. Zendesk is the leading cloud- based customer service software solution. More than 40,000 companies such as Gilt Groupe, Box, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Loved by both service teams and their customers for its beautifully simple interface, Zendesk is easy to try, buy, implement, and use. Zendesk
  • 7. Freshdesk is a helpdesk solution that offers everything you need to deliver exceptional customer service. Manage all your customer conversations in one place, no matter what the source - email, phone or social media, so you can offer support that is both personal and quick. Freshdesk is easy to use, so you can focus on what matters the most - supporting customers. Freshdesk
  • 8. Kayako’s flagship helpdesk software is Kayako Fusion, a multichannel helpdesk solution that supports conversations via email, live chat, and voice. Fusion also offers built-in, one- click remote desktop and screenshot sharing.While Kayko is ready to go out-of-the-box, it’s also customizable, enabling you to tweak various and fields. Kayako
  • 9. Like many of the other offerings here, Zoho Support’s take on help desk software checks all the the boxes: In addition to offering multichannel support and simple automation, Zoho is also easy to both implement and scale. Also, similar to SupportBee, Zoho also offers plans wherein small businesses pay just for the number of requests they handle, not how many agents they happen to have. Zoho Support
  • 10. LiveChat is a beautiful and simple online chat solution that allows customer service agents to contact customers directly on their website. Within several minutes from signing up you will be able to help online visitors find what they need before they leave your site. LiveChat comes with: Web chat window Simple to use agent applications Analytics & Reporting. LiveChat
  • 11. Teamwork is the secret to a successful client support team— the more effective the team, the better the customer experience. TeamSupport is a customer support program that helps teams work better together by eliminating miscommunications, improving customer communication and swiftly addressing client issues. TeamSupport’s full-service software suite was built for the team that drives a company's customer service. TeamSupport.com
  • 12. To understand SupportBee’s philosophy on help desk software, read the company’s own words: “While everyone else is building a better Outlook, we’re focused on building a Gmail for support.”In other words, SupportBee’s take on help desk software is deeply email- focused. When a customer sends a message to your support email address. SupportBee

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