Report Manager 4.3 SP1
Patch management just got easier
© 2015 N-able Technologies, Inc. All rights reserved.
Presented By
© 2015 N-able Technologies, Inc. All rights reserved.
Ali Mahmoud
Product Marketing
@alimahmoud_
Karen Recosk...
The importance of reporting
© 2015 N-able Technologies, Inc. All rights reserved.
Improve Customer Satisfaction
• Show customers what you are doing and help
them rationalize their IT spend
• Be your custo...
Reporting is your foot in the door
• Learn about reactive customers network
• Build trust through free basic reporting
• B...
Why isn’t everyone using reporting?
• Many IT providers do not provide their
customer reports citing high cost and effort
...
How Reporting Works
© 2015 N-able Technologies, Inc. All rights reserved.
N-central® provides diagnostic reports
© 2015 N-able Technologies, Inc. All rights reserved.
Diagnostic ReportsRemote Moni...
Report manager provides diagnostic
and business reports
© 2015 N-able Technologies, Inc. All rights reserved.
SQL Database...
#1 – Executive Summary Report
Scorecard report showing the business value of the services you have delivered
© 2015 N-able...
Study Your Own Performance And Improve
Help Desk
& Ticketing
© 2015 N-able Technologies, Inc. All rights reserved.
Remote ...
Show Your Customers The Work You Do
© 2015 N-able Technologies, Inc. All rights reserved.
AV Status Patch Status
Backup St...
The best way to send
branded IT reports to
your customers
© 2015 N-able Technologies, Inc. All rights reserved.
Report Man...
Report Manager 4.2
AV & Storagecraft®
Asset Change report
Historical reporting
Service Dashboard
Report Manager 4.3
Help D...
What’s new in Report Manager?
© 2015 N-able Technologies, Inc. All rights reserved.
Report Manager 4.3 SP1
Patch management just got easier
© 2015 N-able Technologies, Inc. All rights reserved.
Updates – Pa...
Demo: New Report Filters
© 2015 N-able Technologies, Inc. All rights reserved.
Executive Summary Report
© 2015 N-able Technologies, Inc. All rights reserved.
© 2015 N-able Technologies, Inc. All rights reserved.
Patch
Status
Patch Details
© 2015 N-able Technologies, Inc. All rights reserved.
Patch Approval & Installation Comparison
© 2015 N-able Technologies, Inc. All rights reserved.
Newly Supported Environments
© 2015 N-able Technologies, Inc. All rights reserved.
Google™ Chrome
SQL Server® 2014
Automation
Manager
Help Desk
Manager
Report
Manager
Remote
Control
Manager
Security
Manager
Backup
Manager
Patch
Manager
A...
© 2014 N-able Technologies, Inc. All rights reserved.
Start your Free Trial
Report Manager
Remote Management Made Simple
s...
Legal Information
The N-able Technologies and N-central trademarks are the exclusive property of
N-able Technologies, Inc....
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N-able Report Manager 4.3 -- Patch Management Just Got Easier

Start off the New Year right, and join us for this concise 20 minute webcast to see the new features in N-able’s Report Manager. With new reporting power and ease of use, Report Manager is a perennial Partner favorite. This release focuses on the area of patch reporting and in this webcast we’ll look at this in detail. In just 20 minutes Product Manager Karen Recoskie will show you: • How Report Manager contributes to your success as an MSP • New features and enhancements in the latest release of Report Manager • An end-to-end overview of patch reporting • How to use Report Manager to show your customers the value of your patching services
Published on: Mar 3, 2016
Published in: Technology      
Source: www.slideshare.net


Transcripts - N-able Report Manager 4.3 -- Patch Management Just Got Easier

  • 1. Report Manager 4.3 SP1 Patch management just got easier © 2015 N-able Technologies, Inc. All rights reserved.
  • 2. Presented By © 2015 N-able Technologies, Inc. All rights reserved. Ali Mahmoud Product Marketing @alimahmoud_ Karen Recoskie Product Manager
  • 3. The importance of reporting © 2015 N-able Technologies, Inc. All rights reserved.
  • 4. Improve Customer Satisfaction • Show customers what you are doing and help them rationalize their IT spend • Be your customer’s go-to IT relationship • Increase repeat business © 2015 N-able Technologies, Inc. All rights reserved.
  • 5. Reporting is your foot in the door • Learn about reactive customers network • Build trust through free basic reporting • Build Recurring Revenue by upselling Backup/AV/Patch for unprotected nodes © 2015 N-able Technologies, Inc. All rights reserved.
  • 6. Why isn’t everyone using reporting? • Many IT providers do not provide their customer reports citing high cost and effort as the reason • Others prefer in-person visits which is costly and hard to scale © 2015 N-able Technologies, Inc. All rights reserved.
  • 7. How Reporting Works © 2015 N-able Technologies, Inc. All rights reserved.
  • 8. N-central® provides diagnostic reports © 2015 N-able Technologies, Inc. All rights reserved. Diagnostic ReportsRemote Monitoring Data Asset data plus AV, Patch, Backup, etc
  • 9. Report manager provides diagnostic and business reports © 2015 N-able Technologies, Inc. All rights reserved. SQL Database Automatic ReportsRMM Data Asset, AV, Patch, Backup, Mobile, Help Desk, etc
  • 10. #1 – Executive Summary Report Scorecard report showing the business value of the services you have delivered © 2015 N-able Technologies, Inc. All rights reserved.
  • 11. Study Your Own Performance And Improve Help Desk & Ticketing © 2015 N-able Technologies, Inc. All rights reserved. Remote Desktop Support
  • 12. Show Your Customers The Work You Do © 2015 N-able Technologies, Inc. All rights reserved. AV Status Patch Status Backup Status and more…
  • 13. The best way to send branded IT reports to your customers © 2015 N-able Technologies, Inc. All rights reserved. Report Manager
  • 14. Report Manager 4.2 AV & Storagecraft® Asset Change report Historical reporting Service Dashboard Report Manager 4.3 Help Desk Manager Customer Branding Windows 2012 R2 Report Manager 4.3 SP1 Patch report updates Google Chrome support MS SQL Server 2014 Brief history on Report Manager © 2015 N-able Technologies, Inc. All rights reserved. Dec 2013 May 2014 Dec 20142006
  • 15. What’s new in Report Manager? © 2015 N-able Technologies, Inc. All rights reserved.
  • 16. Report Manager 4.3 SP1 Patch management just got easier © 2015 N-able Technologies, Inc. All rights reserved. Updates – Patch Status New!! – Patch Approval & InstallUpdates – Executive Summary New!! – Patch Details
  • 17. Demo: New Report Filters © 2015 N-able Technologies, Inc. All rights reserved.
  • 18. Executive Summary Report © 2015 N-able Technologies, Inc. All rights reserved.
  • 19. © 2015 N-able Technologies, Inc. All rights reserved. Patch Status
  • 20. Patch Details © 2015 N-able Technologies, Inc. All rights reserved.
  • 21. Patch Approval & Installation Comparison © 2015 N-able Technologies, Inc. All rights reserved.
  • 22. Newly Supported Environments © 2015 N-able Technologies, Inc. All rights reserved. Google™ Chrome SQL Server® 2014
  • 23. Automation Manager Help Desk Manager Report Manager Remote Control Manager Security Manager Backup Manager Patch Manager Audit Manager Mobile Manager N-central RMM An MSP’s complete toolkit © 2015 N-able Technologies, Inc. All rights reserved.
  • 24. © 2014 N-able Technologies, Inc. All rights reserved. Start your Free Trial Report Manager Remote Management Made Simple sales@n-able.com
  • 25. Legal Information The N-able Technologies and N-central trademarks are the exclusive property of N-able Technologies, Inc. and its affiliates, are registered with the U.S. Patent and Trademark Office and the Canadian Intellectual Property Office, and may be registered or pending registration in other countries. All other N-able trademarks, service marks, and logos may be common law marks, registered or pending registration in the United States, Canada, or in other countries. All other trademarks mentioned herein are used for identification purposes only and may be or are trademarks or registered trademarks of their respective companies. © 2013 N-able Technologies, Inc. All rights reserved. © 2014 N-able Technologies, Inc. All rights reserved.

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