Stat Support
Comprehensive support solutions for a changing world
Pooled Support for Startups
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Pooled Support for Startups.2010

Published on: Mar 4, 2016
Source: www.slideshare.net


Transcripts - Pooled Support for Startups.2010

  • 1. Stat Support Comprehensive support solutions for a changing world Pooled Support for Startups Many Startups face the same challenge when delivering sophisticated support: • Low volumes during non-business hours make it too costly to staff qualified support professionals, and unskilled answering services simply don't work. Stat’s Pooled Support Offer is designed to address this challenge with a support team comprised of 70% dedicated agents during business hours and 30% non- dedicated or pooled resources during non-business hours. All agents (dedicated and shared) answer live phone calls, handle e-mail and web tickets, chat, and contribute to knowledge base articles (KBAs). Requirements: • At least 5 dedicated support agents • At least 3 non-dedicated or shared agents Shared resource Dedicated agents Shared resource Benefits • Lower cost • Operational redundancy • Greater scalability • Greater coverage • Knowledge redundancy • Time and focus! About Stat Support: Stat Support is a Silicon Valley based outsourced technical support provider focused on startups and emerging technology provides with growing support needs. Note: Stat’s support offerings include a full Contact Center Solution: IVR, ACD, MMQ, FAQs, ticketing, Knowledge base, call recording, monitoring, CRM CTI, reporting, QA...etc contact us at: info@stat-support.com / www.stat-support.com / 415.867.9554

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