SUKHVIR NAHAL (SUKHI) 559-300-6251   1863 N. Belvedere Ave., Fresno, CA 93722
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Published on: Mar 3, 2016

Transcripts - Nahal_Sukhi_Resume

  • 1. SUKHVIR NAHAL (SUKHI) 559-300-6251   1863 N. Belvedere Ave., Fresno, CA 93722 OPERATIONS MANAGEMENT | QUALITY ASSURANCE CORE COMPETENCIES ▪ Strategic Planning & Execution ▪ Client Retention & Satisfaction ▪ Driving Revenue & Profitability ▪ Project / Operations Management ▪ Accounting / Taxation ▪ Team Building & Leadership ▪ Research & Problem Resolution ▪ Sales & Marketing ▪ Process Improvement SUMMARY OF QUALIFICATIONS ▪ Highly personable Operations Manager with experience in customer service and sales in a fast paced call center environment and farming. ▪ Several years of financial services industry experience. ▪ Excellent interpersonal skills. ▪ Proficient with Microsoft Office system (including Microsoft Word, Excel, PowerPoint, Access and Outlook) ▪ Trilingual: English, Punjabi and Hindi. ▪ Decisive, performs well under stress, results oriented, willing to seek and take responsibility, able to work effectively in a team and on an independent basis, able to adapt to any situation, task, or environment, and able to creatively solve problems. Education Bachelor of Science Degree in Technical Business Management, with concentration in Hospitality Management, 2011 Achieved 3.69 GPA, Devry University, Graduated Cum Laude Professional Overview Operations Manager  NAHAL FARMS 2002-Present ▪ Provides coordination of all workers ▪ Recruiting and overseeing of workers ▪ Collection, payment and budgeting of all accounts ▪ Problem solving and dispute resolution ▪ Managing and coordinating annual crop harvest Customer Service and Sales Specialist  BANK OF AMERICA 2008-2013 ▪ Provides customer service and solutions for complex customer inquiries and/or concerns ▪ Improves retention and promotes relationship deepening with affluent clients by differentiating their service and sales experience ▪ Effectively manages resources and data to continually achieve all weighted and un-weighted metrics ▪ Subject matter expert in electronic banking and troubleshooting to identify system defects online banking, text banking and Internet browsers ▪ Solves problems and investigates/resolves a wide variety of issues and request that include gathering additional information, setting expectations and working with other support originations to fulfill the request ▪ Adheres to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets ▪ Handles contingencies and maintains relevance to current events that impact customer and financial institutions Tax Professional  H & R BLOCK 2007-2008 (seasonal) ▪ Preparing tax returns using software to send completed forms to the federal government

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