Boost Productivity & Average R/O
NAPA AutoCare Digital Vehicle Inspections
What is the Opportunity?

Today:
-
Hard to read “Doctor” scribble
-
Inflexible for changes
-
Constrained by paper s...
Digital Vehicle Inspection

Tomorrow:
-
Easy to handle (tap and snap)
-
Fast (>10 min savings per vehicle)
-
Profes...
How to Start a Digital Vehicle Inspection
Configuration :
1.
-
Use the pre-configured Settings or
-
Customize all Asp...
How to Use Digital Vehicle Inspections
Usability features:
2.
-
Tablet for Tech, Webpage for Service Advisor (SA)
 And...
Benefits of integration with NAPA TRACS**
2.
Extended features:
-
Road test w/o data connection possible (upload upon re...
Digital Inspections help to run the shop
Measure Technician and Shop Effectiveness:
3.
-
Compare Technicians and Servic...
Digital Inspections - Summary

Flexible, Fast, Impressive
-
-
Sheets with conditions and actions are
much faster to fi...
NAPA DVI for $149 Setup Fee
Technician on
Tablet
Service Advisor on Web
•• Inspection Library (NAPA Level 1, 4; Courtes...
NAPA DVI for $149 Set-up Fee
Technician on
Tablet
•• Go to www.NAPAdvi.com to explore
Go to www.NAPAdvi.com to explore
•...
Integration with Shop Management Software
Paperless Back Shop
SMS
Technician on
Tablet
Deduct $149 from
Deduct $149 from
...
CRM Integration
CRM
SMS
Technician on
Tablet
•• Service Reminder
Service Reminder
•• Mobile Application
Mobile Applicatio...
Support
Technician on
Tablet
Service Advisor on Web
•• Tier1:
Tier1:
•• AutoVitals online chat, email and phone support...
Ready For Your First Inspection?
You have two options to get there:
You have two options to get there:
1.Go to Apple App ...
Thank You!
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NAPA Digital Vehicle Inspection Program

Published on: Mar 3, 2016
Published in: Automotive      Technology      Business      
Source: www.slideshare.net


Transcripts - NAPA Digital Vehicle Inspection Program

  • 1. Boost Productivity & Average R/O NAPA AutoCare Digital Vehicle Inspections
  • 2. What is the Opportunity?  Today: - Hard to read “Doctor” scribble - Inflexible for changes - Constrained by paper size - Needs to be transcribed to  Get info into SMS  Be presented to Motorist - No measurement of technician effectiveness possible
  • 3. Digital Vehicle Inspection  Tomorrow: - Easy to handle (tap and snap) - Fast (>10 min savings per vehicle) - Professional Look convinces Motorist - Pictures say more than a 1,000 words - VIN scanning and decoding - Measure Technician Effectiveness  Identify pencil whipping  Eliminate “Over-Recommending”
  • 4. How to Start a Digital Vehicle Inspection Configuration : 1. - Use the pre-configured Settings or - Customize all Aspects of the Inspection  Status selection (including MAP)  Conditions (the more the more efficient)  Recommended Action  Technician Guidance (avoids pencil whipping)  Add TSBs/ Recalls/ OEM recommendations* - Selection from library of carefully crafted inspection sheets - Configure print layout, promotions * Only with Paperless Back Shop
  • 5. How to Use Digital Vehicle Inspections Usability features: 2. - Tablet for Tech, Webpage for Service Advisor (SA)  Android and iPad: 7-inch and bigger  Scan and Decode VIN, select inspection sheet  SA assigns Work in SMS (Worksheet & Inspection sent to tablet automatically)* - Tech: Tap condition and action (status automatically assigned) - Tech: Snap image(s) of vehicle’s problem area - SA: Notified about Images and Results on webpage and by text - SA: Create inspection results for Motorist to print or email * Only with Paperless Back Shop
  • 6. Benefits of integration with NAPA TRACS** 2. Extended features: - Road test w/o data connection possible (upload upon return) - Instructional videos for tech* - Inspection and job history on tablet* - History of jobs sold* - Job recommendations for tech* - Service history vs. OEM recommendations* * Only with Paperless Back Shop ** Other SMSs too
  • 7. Digital Inspections help to run the shop Measure Technician and Shop Effectiveness: 3. - Compare Technicians and Service Advisors  How many and which actions have been recommended?  How much is the $$$ value of the recommending tech and how much has been sold by the service advisor?* - Capture services declined by Motorist, educate at time of estimate and send service reminder* * Only with Paperless Back Shop
  • 8. Digital Inspections - Summary  Flexible, Fast, Impressive - - Sheets with conditions and actions are much faster to finish than paper sheets -  Select prepared inspection sheets or build your own Motorists are impressed by professional look, promotions and education Integrated* - Service history, OEM recs, Job recommendations - Technician and Shop Effectiveness * Only with Paperless Back Shop
  • 9. NAPA DVI for $149 Setup Fee Technician on Tablet Service Advisor on Web •• Inspection Library (NAPA Level 1, 4; Courtesy, Inspection Library (NAPA Level 1, 4; Courtesy, etc.) etc.) •• VIN scan/decode VIN scan/decode •• Images, Voice Recording, Voice to Text Images, Voice Recording, Voice to Text •• Inspection history Inspection history •• Multiple inspections per vehicle Multiple inspections per vehicle •• Technician and device management Technician and device management •• Paper Inspection Sheets (Internet outage) Paper Inspection Sheets (Internet outage) •• Inspection history, audit and edit inspections Inspection history, audit and edit inspections •• Inspection results copy and paste to SMS Inspection results copy and paste to SMS •• Configuration of inspection result layout Configuration of inspection result layout •• Motorist education through Service Assistant Motorist education through Service Assistant •• Integration of NAPA promotions Integration of NAPA promotions •• Technician Effectiveness Report Technician Effectiveness Report
  • 10. NAPA DVI for $149 Set-up Fee Technician on Tablet •• Go to www.NAPAdvi.com to explore Go to www.NAPAdvi.com to explore •• Recommended devices and cases Recommended devices and cases •• Blacklist of devices and cases Blacklist of devices and cases •• Exchange board Exchange board •• Consulting on best practices (i.e., notes, images) Consulting on best practices (i.e., notes, images) •• by Webinars and Videos by Webinars and Videos •• Transfer of one shop specific sheet to digital Transfer of one shop specific sheet to digital •• Conditions and recommended actions Conditions and recommended actions (canned jobs) (canned jobs) •• Best practices in setting up/modifying sheets Best practices in setting up/modifying sheets •• by Webinars and Videos by Webinars and Videos Service Advisor on Web
  • 11. Integration with Shop Management Software Paperless Back Shop SMS Technician on Tablet Deduct $149 from Deduct $149 from setup fee if signed setup fee if signed up within 6 months up within 6 months Service Advisor on Web • OEM Recs. vs. Service History • OEM Recs. vs. Service History • Automatic tech assignment • Automatic tech assignment • Tech worksheet on tablet • Tech worksheet on tablet • notes, images, voice • notes, images, voice • time clocking • time clocking • technician efficiency report • technician efficiency report • TSBs and Recalls • TSBs and Recalls • Inspection and Job history • Inspection and Job history • Recommended Jobs • Recommended Jobs • Shop Effectiveness Report • Shop Effectiveness Report •• Call Us at (866) 949 2848 Call Us at (866) 949 2848
  • 12. CRM Integration CRM SMS Technician on Tablet •• Service Reminder Service Reminder •• Mobile Application Mobile Application •• Loyalty Point Program Loyalty Point Program •• Service History Online Service History Online •• Email, Push, Postcard Campaigns Email, Push, Postcard Campaigns •• Text, Email Text, Email •• Job Educator Job Educator •• OEM Recommendations OEM Recommendations •• Call Us at (866) 949 2848 Call Us at (866) 949 2848 Service Advisor on Web Deduct $149 from Setup Fee, when signed up within 6 months
  • 13. Support Technician on Tablet Service Advisor on Web •• Tier1: Tier1: •• AutoVitals online chat, email and phone support AutoVitals online chat, email and phone support •• NAPA specific phone number for customer service NAPA specific phone number for customer service •• “How to start” videos and online forum “How to start” videos and online forum •• Tier 2: Tier 2: •• Best practices program Best practices program •• Videos about effective use of product(s) Videos about effective use of product(s) •• Regular webinars on best practices Regular webinars on best practices •• Conversion of shop specific inspection sheet Conversion of shop specific inspection sheet
  • 14. Ready For Your First Inspection? You have two options to get there: You have two options to get there: 1.Go to Apple App Store or Google Play, download the 1.Go to Apple App Store or Google Play, download the app NAPA DVI, and sign up with your shop info*. You app NAPA DVI, and sign up with your shop info*. You will receive an invoice for $149 and subsequently the will receive an invoice for $149 and subsequently the passcode to unlock the app. passcode to unlock the app. 2.Go to www.NAPAdvi.com, request the invoice and 2.Go to www.NAPAdvi.com, request the invoice and then download the app NAPA DVI from Apple App Store then download the app NAPA DVI from Apple App Store or Google Play. The passcode to unlock the app is sent or Google Play. The passcode to unlock the app is sent right after signing up* on the tablet. right after signing up* on the tablet. * Keep the shop’s CM# code handy for signup
  • 15. Thank You!

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