Age Group0-2020-3030-40Above 40Gender:MaleFemaleEducational Qualification:UndergraduateGraduatePost graduateOthersProfessi...
What is your monthly expenditure on phone bills0-150150-300300-600600-10001000 and aboveHow do u prefer paying your charge...
What suggestion would you like to give your currecnt service provider?Call chargesNetwork coveragePromotional schemeCustom...
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Price senstivity in telecom

price sentivity in telecom
Published on: Mar 4, 2016
Published in: Business      
Source: www.slideshare.net


Transcripts - Price senstivity in telecom

  • 1. Age Group0-2020-3030-40Above 40Gender:MaleFemaleEducational Qualification:UndergraduateGraduatePost graduateOthersProfession:StudentServiceSelf employedFamily businessOthersDo you own a landlineYesNoHow many handsets do you have012More than 2Who is your service providerAirtelVodafoneIdeaMTNLRelianceTataHow many years have you been using current mobile netwrk service123More then 3Which type of connection are you usingPostpaidPrepaid
  • 2. What is your monthly expenditure on phone bills0-150150-300300-600600-10001000 and aboveHow do u prefer paying your chargesOnlineCashECSCredit cardHow much satisfied are you with services of your service providerPartiallyAlmostAverageFullyIf nt fully satisfied what is the reason for your dis-satisfactionValue added serviceCall tariffsCustomer carePoor signal qualityHow much satisfied are you with calls and other service of your service providerFullyPartialAlmostAverageWhat type of call do you make the mostLocalSTDISDWhich aspect of the subscription do you use the mostLocalSTDGroupSMSHappy hourOthersDo you really think promotional Advertisement campaign really benefitted youYesNo
  • 3. What suggestion would you like to give your currecnt service provider?Call chargesNetwork coveragePromotional schemeCustomer care

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